Refunds and withdrawal

Last updated: November 11, 2026

Right of withdrawal: 10 days

You can withdraw from your purchase within 10 calendar days of paying, using the Withdrawal button. We only ask for the key you received by email to identify your purchase; you don't need to register or give reasons.

When you get a refund

• If you have not played any paid lesson with your key: we refund 100% of what you paid and the subscription is cancelled.
• If you have already played paid lessons: the digital content has been used, so no refund applies (art. 1116 of the Argentine Civil and Commercial Code). You can still cancel the renewal with the Cancellation button and keep access until the end of the period.
• Free lessons don't count: you can watch them as many times as you like before buying.
• To prevent abuse, if the same person, email or card has already requested two withdrawals in the past 2 months, the request is still registered and you get your code, but we review it and reply within 15 business days instead of refunding instantly.

How the money is returned

The refund is processed by Dodo Payments, the official seller, to the same payment method you used. It starts as soon as you request it. How long it takes to show on your statement depends on your bank or card (usually 5 to 10 business days). When you withdraw you get a request code on screen for any follow-up.

After the 10 days

After 10 days there are no withdrawal refunds. You can cancel the subscription anytime with the Cancellation button and you won't be charged again. If a technical problem on our side prevented you from using the course, write to [email protected] and we will sort it out as set out in the terms.

Chargebacks

If you have a problem with a payment, please write to us before disputing it with your bank: we can fix it faster. Bank disputes are handled by Dodo Payments under card network rules.